tasklearn

Increase fuel volumes and shop turnover with easily accessible "how-to-do-the-job" e-learning

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*NEW*
HSSE Induction Course & Certificate

Every Fuel Retailer is required to provide HSSE Induction to all employees as required by the OHS Act


This exciting new course & certificate has been developed specifically for Service Station employees

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Cashier

From scanning items correctly to promoting in the shop, this course and certificate focuses on the basic skills every Service Station Cashier must have

Show me the full list of modules

Forecourt Attendant

The Forecourt Attendant Course & Certificate focuses on the basic skills every Attendant needs to do his/her job


The course is broken into short 10-20 minute modules that can be completed at any time, day or night

Show me the full list of modules

More than 200 modules already available

  • Modules are short, practical and focused on job tasks specifically for your service station
  • Job Titles already available include 
    • Forecourt Attendant
    • Cashier
    • Merchandiser
    • Cleaner 
    • Food Handler
  • 200+ e-learning modules already available and more being developed
  • More than 1 million modules already completed by more than 14'000 learners across South Africa
  • More task-based training for your employees
  • More practical step-by-step instructions on how to do the job

Individual Logins

Individual logins for each learner ensures you can track individual progress


Learners can stop at any time, log out, and log in again later to continue where they stopped

Weekly Progress Reports

Get detailed progress reports with several tabs indicating individual progress per course, summary progress per employee and much more

No more problems

  • No more transport costs to training venues
  • No more absence from your site for training days
  • No more waiting for training to be scheduled in your area

Access 24/7/365

Courses are accessible from any connected device, for any employee, at any time, in any department


Training has never been easier and more user-friendly

Laptop, Desktop, Tablet & Smartphone

Thousands of learners are training every day on dozens of different devices


Each Fuel Retailer can choose to use a laptop or desktop computer and log in via their browser e.g. Google Chrome


Or you can use your tablet or smartphone with our dedicated mobile app

Add/Remove Learners easily

Our Helpdesk is available to assist you to easily add or remove employees from your profile, by simply sending us an email or WhatsApp with the details


You also have the option to get Branch Admin access if you wish to add/remove employees yourself

Month-to-Month Subscription

There are NO long-term contracts or expensive device agreements


All subscriptions are month-to-month and you can cancel at any time

Helpdesk Support

Our Helpdesk team is available to assist you with step-by-step support and troubleshooting


We also provide easy to use how-to guides which you can print and keep on hand


Email: support@tasklearn.co.za

Phone: +27 76 621 2571

WhatsApp: +27 12 804 5066

    What learners from sites all over South Africa have said ...

    ​"This was a wake up call to me" - Eddie Matutoane

    ​"By checking cards it helps us to reduce fraud" - Bamakete Harry Bhila​
    "It is basic duty for a Cashier to know all the promotions available in the shop so that they are able to inform the customers" - Victor Mpotla

    ​"I enjoyed this module a lot" - Alina Morake
    "We must think for our customer's health" - Olwethu Ntemekana

    "Always plan ahead before defrosting food" - Mercy Zhou
    "Very eye opening! Safety is extremely important" - Pamela JamJam

    "As an Attendant we must know all these things" - Joseph Moobena

    ​"Very educational" - Zweli Dlamini
    "Thanks for the information it will help many people" - Lindani Zungu

    ​"Perfect advice" - Peter Mathunya
    "Very good and easy to understand" - Jane Refomone Ngobeni

    ​"Excellent" - Prosper Muziri
    "Very informative. It shows the importance of having supervisors or additional people when delivery is happening at site" - Jennifer M Sebetseba

    ​"Excellent module" - Tanyaradzwa Hlangabeza
    "The danger of static electricity is indicated clearly, especially in the video " - Chandre Willemse

    "This module is very important to us" - Clinton Madonsela

    ​"Safety comes first" - Jack Ditshego

    'tasklearn' - Frequently Asked Questions (FAQ's)

    Do I get access to all available modules? (click here to see details)

    ​​Do I get access to all available modules?

    Yes on ALL plans you get ALL the available JOB TITLE modules e.g. Forecourt Attendant, Cashier, Merchandiser, Cleaner, Food Handler, etc. But, if you ONLY want the HSSE Induction Course & Certificate modules we've created a special lower priced plan which includes only the HSSE Induction modules.


    Check out the PRICING page for details on what is included and excluded.

    How do I track training progress? (click here to see details)

    How do I track training progress?

    There are 4 ways to track progress:

    1. You will get a weekly progress report for all the learners from your Service Station. The report shows individual progress for each learner including course progress, test scores and certificates issued.
    2. You can login on any learner's individual profile and see his/her progress on each course. And you can export a report for that learner if you want.
    3. You can get Branch Admin access which allows you to log in at any time and view all the learners from your Service Station. You can draw system reports, custom reports, course reports and more. You can even schedule them to be sent to you when you want.
    4. You can request a report at any time from our Helpdesk via email, whatsapp or phone. We will draw the report and email it to you.
    How long are Certificates valid and how do I download them? (click here to see details)

    How long are Certificates valid and how do I download them?

    A learner will earn a Certificate of Completion when he/she completes the required module and the short Certificate module. The Certificate is issued immediately by the system and is typically valid for 12 months from date of issue.


    You will also get an email notification every time a Certificate is issued, and a reminder when the Certificate is about to expire. All Certificates can be downloaded from the system through the individual learner's profile, OR with the Branch Admin login.


    All Certificates remain on the system, even if they expired, as long as you remain registered as a client.

    When can learners do the training? (click here to see details)

    When can learners do the training?

    One of the major benefits of e-learning is that training can be done at ANY time and from ANYwhere and to fit your schedule. If your employees are too busy during day shift, then they can train during night shift. If they are too busy during the week, they can train on weekends.


    We see that most learners train in short sessions of 20-30 minutes and log in around 4 to 5 times per month. That indicates that they work through the training modules, slowly and deliberately, which drastically improves retention of information and learning.


    After a learner has completed all the training, and earned his/her Certificate, there are a few other options:

    • You can request a reset of progress if you want a learner to redo all the training. Fuel Retailers request progress resets to allow employees to do refresher training. They also do so after a Disciplinary Procedure or a low Mystery Shopper score. The training report can also be sent to the Oil Company as proof that the Fuel Retailer has taken appropriate action.
    • You can allow a learner to complete the training of another JOB TITLE, to multiskill your employees. Many Fuel Retailers let employees earn multiple Certificates to ensure there are enough trained employees to move to different roles whenever needed. E.g. you could multiskill Car Wash Attendants on Forecourt Training so you have backup Forecourt Attendants available.

    ​List of e-learning modules already available

    All Health, Safety, Security & Environment Induction (HSSE) Modules (click here to see list)

    ​​​The following HSSE Induction modules are already available as part of the HSSE Induction Certificate

    o A2HSB20: Certificate of Completion: HSSE Induction

    o A2HSB21: Introduction to HSSE Induction

    o A2HSB22: Why HSSE is important to you?

    o A2HSB23: Basic HSSE Rules at Service Stations

    o A2HSB24: Acts of Legislation

    o A2HSB25: Unsafe Acts, Unsafe Conditions and Hazard Awareness

    o A2HSB26: Hazardous Substances, PPE and Equipment

    o A2HSB27: Emergency Response Plans, Procedures & Drills

    o A2HSB28: Monitoring & Inspections and Evidence of Compliance


    And 1 additional module for Fuel Retailers & Managers only:

    o A2HSB29: How to Implement an HSSE Management System

    All Forecourt Attendant (FA) Modules (click here to see list)

    ​The following Forecourt Attendant modules are already available as part of the Forecourt Attendant Certificate

    o  D1FA11: Introduction to Forecourt Terms & Definitions (10-11min)

    o  D1FA12: Introduction to Fuel Control Terms & Definitions (9-10min)

    o  D1FA13: Introduction to Fuel Safety Terms & Definitions (9-10min)

    o  D1FA14: Introduction to Fuel Storing Terms & Definitions (9-10min)

    o  D1FA15: Identify Personal Protective Equipment (PPE) on the forecourt (8-9min)

    o  D1FA21: How to wait for customers on the forecourt (4-5 min)

    o  D1FA22: How to guide a customer to the pump (6-7min)

    o  D1FA23: How to acknowledge a customer on the forecourt (5-6min)

    o  D1FA24: How to greet a customer on the forecourt (5-6min)

    o  D1FA25: How to confirm the grade and amount (8-9min)

    o  D1FA26: How to OFFER full service on the forecourt (6-7min)

    o  D1FA27: How to promote on the forecourt (4-5min)

    o  D1FA28: How to wash a windscreen on the forecourt (8-9 min)

    o  D1FA29: How to check oil levels on the forecourt (7-8min)

    o  D1FA30: How to accept cash payments on the forecourt (3-4min)

    o  D1FA31: (1) Identify different bank card methods of payment on the forecourt (4-5min)

    o  D1FA32: (2) Identify other methods of payment on the forecourt (5-6min)

    o  D1FA33: How to accept credit & debit card payments on the forecourt (6-7min)

    o  D1FA34: How to accept fleet & garage card payments on the forecourt (4-5min)

    o  D1FA35: How to check the registration and make of vehicle on a fleet card (7-8min)

    o  D1FA36: What to do if a card is declined on the forecourt (7-8 min)

    o  D1FA41: How to thank a customer and say goodbye (7-8min)

    o  D1FA51: What to do if the automatic stop doesn't stop (9-10min)

    o  D1FA52: How to inform a customer not to smoke on the forecourt (7-8min)

    o  D1FA53: How to close a pump on the forecourt (6-7min)

    o  D1FA54: How to dispense fuel into a container on the forecourt (9-10 min)

    o  D1FA55: How to place emergency cones (8-9min)

    o  D1FA56: How to check security on the forecourt during night shift (5-6min)

    o  D1FA57: How NOT to sleep on duty on the Forecourt (5-6min)

    o  D1FA61: How to dip an underground fuel tank for volume on the forecourt (6-7min)

    o  D1FA62: How to dip an underground fuel tank for water on the forecourt (6-7min)


    And Forecourt Attendant Certificate of Completion

    All Cashier (CA) Modules (click here to see list)

    ​The following Cashier modules are already available as part of the Cashier Certificate

    o  E1CA11: How to wait for customers at the cash register (4-5 min)

    o  E1CA12: How to greet a customer at the cash register (6-7min)

    o  E1CA13: How to promote in the shop (8-9min)

    o  E1CA14: How to scan items correctly at the cash register (8-9min)

    o  E1CA21: How to accept cash payments in the shop (6-7min)

    o  E1CA22: (1) Identify different bank card methods of payment in the shop (4-5min)

    o  E1CA23: (2) Identify other methods of payment in the shop (9-10min)

    o  E1CA24: How to accept credit & debit card payments in the shop (6-7min)

    o  E1CA25: How to accept fleet & garage card payments in the shop (6-7min)

    o  E1CA26: What to do if a card is declined in the shop (12-13 min)

    o  E1CA31: How to cash up cash in drawer (CID) at the cash register (4-5min)

    o  E1CA32: How to cash up safe drops at the cash register (5-6min)

    o  E1CA33: How to cash up card machine slips at the cash register (5-6min)

    o  E1CA41: How to check security in the shop during night shift (5-6min)


    And Cashier Certificate of Completion

    All Food Handler (FH) Modules (click here to see list)

    The following Food Handler modules are already available as part of the Food Handler Certificate

    o  G1FH11: 1. Introduction to Food Safety terms and definitions (6-7min)

    o  G1FH12: 2. Introduction to Food Product Safety terms and definitions (4-5 min)

    o  G1FH13: 3. Introduction to Food Handler Safety terms and definitions (9-10min)

    o  G1FH21: How to wash your hands in the kitchen (5-6min)

    o  G1FH31: How to work with dry foods in the kitchen (5-6min)

    o  G1FH32: How to work with raw foods in the kitchen (5-6min)

    o  G1FH33: How to work with perishable foods in the kitchen (5-6min)

    o  G1FH34: How to work with frozen foods in the kitchen (4-5min)

    o  G1FH35: How to work with cooked foods in the kitchen (5-6min)

    o  G1FH51: How to place wet floor signs in the kitchen (3-4min)


    And Food Handler Certificate of Completion

    All Merchandiser (ME) Modules (click here to see list)

    The following Merchandiser modules are already available as part of the Merchandiser Certificate

    o  F1ME11: How to greet a customer in the shop (3-4min)

    o  F1ME12: How to implement First In First Out in the shop (3-4min)

    o  F1ME13: How to maintain good stock pressure in the shop (3-4min)

    o  F1ME14: How to front & forward stock in the shop (5-6min)

    o  F1ME15: How to check expiry dates in the shop (7-8min)

    o  F1ME16: How to check stock during a delivery in the shop (5-6min)

    o  F1ME17: How to manage price labels in the shop (3-4min)

    o  F1ME18: How to clean a shelf in the shop (5-6min)

    And Merchandiser Certificate of Completion

    All Cleaner (CL) Modules (click here to see list)

    The following Cleaner modules are already available as part of the Cleaner Certificate

    o  H1CL11: How to greet a customer in the shop (4-5min)

    o  H1CL12: How to place wet floor signs in the shop (3-4min)

    o  H1CL13: How to clean a shelf in the shop (4-5min)


    And Cleaner Certificate of Completion

    All Health & Safety Incidents & Accidents (HSIA) Modules (click here to see list)

    Real-life videos of Health & Safety Incidents & Accidents are part of each Certificate for each Job Title e.g. Forecourt Attendant, Cashier, etc.

    o  O1HS11: A few Health & Safety Concepts (1) (5-6min)

    o  O1HS12: Taxi catches fire on forecourt (11-12min)

    o  O1HS13: Plastic container catches fire (8-9min)

    o  O1HS14: Motorbike catches fire at pump (12-13min)

    o  O1HS15: Customer drives off and fire erupts (9-10min)

    o  O1HS16: Customer drives away and pulls attendant (7-8min)

    o  O1HS17: Never open a boiling radiator (9-10min)

    o  O1HS21: Fuel delivery vapor fire (10-11min)

    o  O1HS22: Bulk fuel truck delivery explosion (3-4min)

    o  O1HS31: Nozzle recoils and hits customer (9-10min)

    o  O1HS32: Taxi drives through forecourt (8-9min)

    o  O1HS33: Injury at pump (10-11min)

    o  O1HS34: Customer drives off without paying (10-11min)

    o  O1HS41: Customer slips and falls (7-8min)

    o  O1HS42: Card skimming at the ATM - what to check? (9-10min)

    o  O1HS43: Card skimmers place device and distract cashier (11-12min)

    o  O1HS51: Leaking chip fryer causes fall (7-8min)

    o  O1HS60: Vehicle on fire on the forecourt (12-15min)

    o  O1HS65: Man falls on wet floor (9-10min)

    o  O1HS67: Stealing bags from vehicle (12-15min)

    o  O1HS68: Tyre explodes on forecourt when overinflated (9-11min)

    o  O1HS69: Car wash attendant gets stuck in roller (10-11min)

    o  O1HS70: Driver loses control and crashes into pump (12-15min)

    o  O1HS71: Customer gets robbed in front of shop (9-11min)


    These modules form part of each individual Certificate of Completion

    All How to Run a Service Station (HTRASS) Modules (click here to see list)

    The "How to Run a Service Station" Program was made available in July 2020 and already completed by more than 50 Fuel Retailers & Managers across South Africa

    o  R00HTR01: Introduction to "How to Run a Service Station"

    o  R01HTR11: The Fuel Industry Business Model

    o  R01HTR12: Service Delivery

    o  R01HTR13: Internal Forces

    o  R01HTR14: External Forces

    o  R01HTR15: 7 Business Management Areas

    o  R01HTR16: Profit Efficiency Journey

    o  R01HTR17: Business Plan Structure

    o  R02HTR21: Fuel Retail Business in South Africa

    o  R02HTR22: Service Station Safety & Compliance

    o  R02HTR23: Network Performance Improvement

    o  R02HTR24: What Sells Petrol?

    o  R02HTR25: Fuel Retailer Commitment

    o  R02HTR26: Why do Fuel Retailers Fail

    o  R02HTR27: How to Buy a Service Station

    o  R03HTR31: Market Forces Impact Analysis

    o  R03HTR32: Service Station Business Strategies

    o  R03HTR33: Service Station Business Objectives

    o  R03HTR34: Service Station Business Targets

    o  R03HTR35: Service Station SWOT Analysis

    o  R03HTR36: Service Station Action Plan

    o  R03HTR37: Identify High Priority Projects

    o  R04HTR41: Service Delivery

    o  R04HTR42: Product Knowledge

    o  R04HTR43: Branding

    o  R04HTR44: Advertising

    o  R04HTR45: Relationships

    o  R04HTR46: Communication

    o  R04HTR47: 30 Day Marketing Plan

    o  R05HTR51: Petroleum Products Amendment Act

    o  R05HTR52: 1.Occupational Health & Safety (OHS) Act

    o  R05HTR52: 2.Occupational Health & Safety (OHS) Act

    o  R05HTR53: 1.Food Stuffs, Cosmetic & Disinfectant Act

    o  R05HTR53: 2.Food Stuffs, Cosmetic & Disinfectant Act

    o  R05HTR54: National Environmental Management Act

    o  R05HTR55: Consumer Protection Act

    o  R05HTR56: Skills Development Act and EE Act

    o  R05HTR57: MIBCO Compliance

    o  R06HTR61: Responsibility Matrix

    o  R06HTR62: Employee Scheduling

    o  R06HTR63: Supply Chain Management

    o  R06HTR64: Forecourt Operations

    o  R06HTR65: Convenience Store Operations

    o  R06HTR66: Diversification Operations

    o  R06HTR67: Armed Robberies Prevention

    o  R07HTR71: Employment Strategies

    o  R07HTR72: Recruitment & Employment

    o  R07HTR73: Employee Induction

    o  R07HTR74: Skills/Competency Profiling & Gap Analysis

    o  R07HTR75: Skills & Competency Development

    o  R07HTR76: Performance Management

    o  R07HTR77: Exit Management

    o  R08HTR80: Introduction to Systems Management

    o  R08HTR81: Manual Systems

    o  R08HTR82: Equipment, Hardware, Software & Apps

    o  R08HTR83: Point of Sale, Payments & Back Office

    o  R08HTR84: Daily Controls

    o  R08HTR85: Management & Integrated Systems

    o  R08HTR86: Compliance & Reporting

    o  R08HTR87: Record Keeping, Cloud Storage & Backups

    o  R09HTR91: Business Types

    o  R09HTR92: Regulatory Requirements & Reporting

    o  R09HTR93: Taxes

    o  R09HTR94: Financial Management Principles

    o  R09HTR95: Shrinkage & Losses

    o  R09HTR96: Regulatory Accounting System (RAS)

    o  R09HTR97: Financial Analysis

    o  R10HTR100: Profit Efficiency - Introduction

    o  R10HTR101: Cash Flow Crisis

    o  R10HTR102: Cash Flow Management

    o  R10HTR103: Cost of Non-Compliance & Local Accounts

    o  R10HTR104: Doing the Right Things Right the 1st Time

    o  R10HTR105: Profit Improvement 

    o  R10HTR106: Business Turnaround Strategy

    o  R10HTR107: Profit Efficiency Journey (Fuel Retailer’s Journey)


    And Certificate: How to Run a Service Station (HTRASS)

    All Introduction to: How to Run a Service Station (ITHTRASS) Modules (click here to see list)

    The "Introduction to: How to Run a Service Station" Program was made available in March 2021 and provides potential Fuel Retailers with an overview of the industry before they commit to entering it

    o  R20ITHTR00: Intro to the "Introduction to How To Run A Service Station" Program

    o  R20ITHTR01: Know the Ownership Change Process

    o  R20ITHTR02: Know the Fuel Industry Business Model

    o  R20ITHTR03: Fuel Retail Business In South Africa

    o  R20ITHTR04: Know the Regulatory Environment

    o  R20ITHTR05: Know the Health, Safety & Security Environment

    o  R20ITHTR06: Know What Sells Petrol

    o  R20ITHTR07: Know a Retailers' Commitment & The Reasons for Failure


    And Certificate: Introduction to: How to Run a Service Station (ITHTRASS)

    All Courses & Certificates are based on real-life experience in the ownership and operation of Service Stations since 1999

    Induction is legally required by the OHS Act for ALL employees at a Service Station before start of employment AND at least once a year

    Contact us for more details

    This program works as a standalone Fuel Retailer Training Program AND can be integrated with existing Oil Company Training

    The first certificate was issued on 10 July 2020 To Faaiza Asmal

    Contact us for more details

    This program is ideal for New-to-Industry candidates who need a high-level overview of the industry before they commit

    Contact us for more details

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